Contact Thames Water Customer Service in UK at 0870 025 0135
All calls to our numbers cost 13 pence per minute plus your telephone provider’s access charge.
Thames Water is the largest UK water company, providing water and waste water services to London and the Thames Valley area to approximately 15 million people in the Thames Water area.
Areas Covered by Thames Water
Thames Water covers large parts of Greater London, Surrey, Gloucestershire, Wiltshire, Kent, Oxfordshire, Buckinghamshire and Berkshire but you can contact Thames Water on 0870 025 0135 to check if they supply water to your area or alternatively enter your post code in the search tool on the website.
Reasons to Call the Thames Water Contact Number:
You can call the Thames Water contact number on 0870 025 0135 to discuss a range of topics including:-
- Water supplies for both home and business users
- To discuss products and services available from Thames Water
- Changing account details
- Moving home
- Understanding your bill
- Report a leak
- Drains and sewers
- Water meters
- Saving water and reducing costs
- General help and support
- Plumbing and drainage cover
- Customer Services
Thames Water are committed to providing a high level of service to it’s customers. Compensation may be offered if they fail to meet certain standards. If you write to complain about water or wastewater services, Thames Water will reply within ten working days of receiving your letter or email and if they take longer than this to reply, they will automatically pay you £30.
Thames Water offer various schemes and assistance to their customers who are struggling to pay their bills. You may be eligible for WaterSure Plus if you are on a means-tested state benefit or have a gross household income below £16,105 and your water bill is more than 3% of your net household income. Vulnerable customers can register with the Extra Care team for specific services or assistance including special arrangements for customers with medical conditions relying on a constant water supply and visits to vulnerable customers as necessary for example to read the meters.