Number to Connect with Npower Customer Care in UK –0870 025 0069
All calls to our numbers cost 13 pence per minute plus your telephone provider’s access charge.
npower supplies electricity and gas to residential and business customers across the country. Various tariffs including fixed rates are available for both home and business users.
Reasons to Call the npower Contact Number:
You can call the npower contact number on 0870 025 0069 to discuss a range of topics including:-
- Gas and electric supplies for both home and business users
- To discuss products and services available from npower
- Changing account details
- Saving energy
- Moving home
- Changing tariffs
- Understanding your bill
- Switching to npower
- General help and support
You can discuss a variety of ways to save money and be more ‘energy efficient’ by speaking to an advisor on 0870 025 0069 to discuss
- Smart Meters – allowing you to take control
- Discuss ways to save energy and money
- Ask about energy saving home improvements
Business tariffs are available for small to medium business users as well as large energy users. npower have a range of products to suit every business, check the website or all an adviser on 0870 025 0069 for further information. As energy experts, npower offer tailored solutions for your business, helping you manage your energy with a complete end-to-end service.
As an existing customer you can log into your account and see how much energy you have used and find various energy saving tips as well as checking you are on the right tariff for your needs. However, sometimes it is easier to speak to someone especially if your query is unusual or not listed in the online help section and customer services can be contacted on 0870 025 0069.
The npower Energy Fund was formed in November 2010, and administers a £2million fund donated by npower. The Fund’s aim is to help current domestic customers of npower who are experiencing hardship or vulnerability and struggling to pay their gas and/or electricity bills. The operational management of the Fund is through Charis Grants, based in Peterborough. Charis Grants administer a range of Trusts and Funds, and individuals may find they can be helped with other utility debts from Trusts managed by Charis for which they are eligible. This assessment will happen automatically when the application is received. Contact npower for further details and for advice on eligibility.
Making a complaint
npower aim to deliver the best service to their customers. Occasionally this does not happen, but they are committed to doing their best to put the situation right and aim to resolve all complaints fully and as quickly as possible. Complaints can be made by telephone, email or by letter, please make sure you quote your account number in all correspondence.
If you can smell gas :
- Open all doors and windows and keep them open.
- Don’t use electrical switches, matches or naked flames or smoke.
- Call the National Grid Emergency Line on 0800 111 999.
- Call 999 if there is a fire.
RWE npower is a British energy company founded in 2000 part of the RWE Group, one of Europe’s leading electricity and gas companies. It provides electricity and gas to their residential and business customers. npower also generates electricity in its own power stations, which use coal, gas, oil and renewable energy.