Contact Number for Northumbrian Water Customer Service in UK 0870 025 0038
All calls to our numbers cost 13 pence per minute plus your telephone provider’s access charge.
Northumbrian Water provides water and waste water services in North East England and are part of the Northumbrian Water Group. They are one of the UK’s ten largest water and sewerage companies and provide services to approximately 2 million properties.
Areas covered by Northumbrian Water
Northumbrian Water Ltd operates in the north east of England, where it trades as Northumbrian Water, and in the south east of England, where it trades as Essex & Suffolk Water.
Northumbrian Water cover Northumberland, Tyne and Wear, Durham and parts of North Yorkshire but you can contact Northumbrian Water on 0870 025 0038 to check if they supply water to your area or alternatively enter your post code in the search tool on the website.
Reasons to Call the Northumbrian Water Contact Number:
You can call the Northumbrian Water Contact number on 0870 025 0038 to discuss a range of topics including:-
- Water supplies for both home and business users
- To discuss products and services available from Northumbrian Water
- Changing account details
- Moving home
- Understanding your bill
- Report a leak
- Drains and sewers
- Water meters
- Saving water and reducing costs
- General help and support
Main Northumbrian Water Contact Numbers:
|Customer Care||0870 025 0038|
|Billing and Payments||0870 025 0471|
|Cancellations and Refunds||0870 025 0006|
|General Queries||0870 025 0038|
|Complaints Registration||0870 025 0006|
Northumbrian Water aim to give you the service you expect all day, every day and try hard to avoid problems, but sometimes they do occur. Northumbrian Water’s ‘Our Promise’ offers customers a guarantee that certain standards of customer care will be met. This promises compensation if appointments are missed or if enquiries and complaints are not dealt with. If you make a complaint in writing or by email, Northumbrian Water will reply within ten working days of receiving the complaint. If they do not meet this target, they will automatically pay you £50.
Northumbrian Water offer Extra Care services and these can be applied for by completing an online form on the website or calling 0870 025 0038. Vulnerable customers can register for specific services or assistance. Services include special arrangements for customers with medical conditions relying on a constant water supply and visits to vulnerable customers as necessary for example to read the meters. Northumbrian Water run a Support Plus scheme for those customers having financial difficulties and unable to pay their bills. An independent debt advice organization such as Stepchange will need to have undertaken a financial assessment to help determine eligibility. For further information contact Northumbrian Water on 0870 025 0038.