Contact Extraenergy Customer Service Team at 0870 025 0068 Number
All calls to our numbers cost 13 pence per minute plus your telephone provider’s access charge.
Extraenergy are one of the newer energy suppliers who state they have a fresh attitude towards energy, providing outstanding cost savings which are passed onto their customers. By running a highly efficient and lean organisation, they are able to keep operational costs low, offering both residential and business customers competitive rates.
The Customer Services team are available Mon – Fri 8am – 8pm and Sat 9am – 5pm. Closed Sundays and Bank Holidays.
Reasons to Call the Extraenergy Contact Number:
You can call the Extraenergy contact number on 0870 025 0068 to discuss a range of topics including:
- Gas and electric supplies for both home and business users
- To discuss products and services available
- Changing account details
- Saving energy
- Moving home
- Changing tariffs
- Understanding your bill
- Switching to extraenergy
- General help and support
extraenergy aim to deliver the best service to their customers. Occasionally this does not happen, but they are committed to doing their best to put the situation right and aim to resolve all complaints fully and as quickly as possible. Complaints can be made by telephone, email or by letter, please make sure you quote your account number in all correspondence.
If you can smell gas :
- Open all doors and windows and keep them open.
- Don’t use electrical switches, matches or naked flames or smoke.
- Call the National Grid Emergency Line on 0800 111 999.
- Call 999 if there is a fire
The Extra Group
extraenergy is part of the Extra Group, a privately owned company based in Germany. Extra Energie is the largest private energy company in the German market supplying over a million German homes since 2009. It also provides a white label service to third party retailers such as supermarkets, similar to the way that British Gas offers a white label service to Sainsbury’s Energy in the UK. Within the group are several other business interests including telecoms, mobiles, travel and insurance. The extraenergy brand launched in the UK in April 2014. Since then it has gained over 220,000 customers.
Check out this below infographic for answers to some frequently asked questions to customer service agents of ExtraEnergy